MOTHIIA

FAQ

Frequently asked questions:

Do you ship to my country?

Here are the countries I'm currently shipping to:

United Kingdom, Albania, Austria, Belgium, North Makedonia, Bulgaria, France, Germany, Denmark, Switzerlands, Estonia, Ireland, Spain, Italy, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland.

What if i accidentally put in the wrong address/name etc.?

Please double check ALL of your shipping information before placing your order. This includes the address and correct size of the product.

☆If you input the incorrect address, it may subject your order to a delayed shipping date. If you do happen to input an incorrect address, please use the contact page to file a request to change the address.

☆If you input the wrong size category, please use the contact page to file a request to change the size.

☆When an order has been officially shipped, I can no longer make changes to the shipping address. Therefore, responsibility of the package is in the hands of transportation services.

When will my order ship?

I would like to reiterate that I am a one person run business, and I create and package all items by myself. This means that orders may take up to 4-7 days to be officially shipped. BUT I do try to package and ship orders ASAP. 

International orders may take 4-6 weeks to complete shipping cycles.

Who designs and creates all items seen on our page?

All items are designed, sewed and handcrafted by me! Im a one person small business and i do everything from designing/drawing patches, assembling jewellery, making designs, sewing everything, packing and lastly shipping out your packages.

What do i do if my package arrives damaged or gets lost in mail?

Unfortunately shipping things always comes with the small chance of damaged packages as I have no control over how the package is handled while it travels to you! If your package is missing, please check your local post office